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Terms & Conditions
Confidentiality and Privacy
Trudie Fielder offers complete confidentiality and discretion, and will never divulge information to any third parties without your consent. The handling of your personal information is governed by the Privacy Policy. Your personal details will be held securely, to be used only in connection with the services carried out by Trudie Fielder who is fully compliant with all relevant legislation.
Cancellation Policy
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You may need to reschedule a session you have booked. All rescheduled sessions must be completed within two months of the original session time and date. There is no charge for rescheduling a session.
Cancellations made more than 72 hours in advance of the session will be refunded in full.
Should you cancel within less than three clear calendar days’ notice and are not looking to reschedule your session to another time and date, you will be charged for the 1st three hours of work.
Cancellations made on the same calendar day as the booked session may not be refunded and will be charged for the full quoted amount.
Cancellations of rescheduled sessions are not eligible for refund.
Payment Terms
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Trudie Fielder accepts payment by cash, or direct by BACS using the bank details shown on your invoice. Late payments will be subject to late payment interests (at 8% over the Bank of England base rate) and compensation for debt recovery costs under the Late Payment legislation.
Trudie Fielder reserve the right to increase its rates at any time. Any sessions booked prior to a rate increase will be unaffected by the increase.